RETURNS:
Our return policy lasts 30 days from date of purchase for
fulfilled orders. If 30 days have gone by since your purchase,
unfortunately we can’t offer you a refund or exchange. To be
eligible for a return, your item must be unused and in the same
condition that you received it. It must also be in the original
packaging. Orders placed but not yet fulfilled are not eligible
for a return or order cancellation, see Section 5 of the Terms
of Service.
ADDITIONAL NON-RETURNABLE ITEMS:
Gift cards
Subscription products after the billing date
To complete your return, we require a receipt or proof of
purchase.
REFUNDS (IF APPLICABLE):
Once your return is received and inspected, we will send you an
email to notify you that we have received your returned item. We
will also notify you of the approval or rejection of your
refund.
If you are approved, then your refund will be processed, and a
credit will automatically be applied to your credit card or
original method of payment, within a certain amount of days.
SUBSCRIPTION PURCHASES:
Monthly subscriptions can be canceled anytime in your Account
Settings in the website header. If you’ve already been billed
for this month’s pack, your cancellation will take effect in the
next billing cycle.
Late or missing refunds (if applicable): If you haven’t
received a refund yet, first check your bank account again. Then
contact your credit card company, it may take some time before
your refund is officially posted. Next contact your bank. There
is often some processing time before a refund is posted. If
you’ve done all of this and you still have not received your
refund yet, please contact us at support@pureitincense.ca.
SALE ITEMS (IF APPLICABLE):
Only regular priced items may be refunded, unfortunately sale
items cannot be refunded. Exchanges (if applicable): We
only replace items if they are defective or damaged. If you need
to exchange it for the same item, send us an email at
support@pureitincense.ca and send your item to: Pureit Incense
Fulfillment 44 Rowe Drive, Ottawa - K2L 3Y7, Canada.
Gifts: If the item was marked as a gift when purchased
and shipped directly to you, you’ll receive a gift credit for
the value of your return. Once the returned item is received, a
gift certificate will be mailed to you. If the item wasn’t
marked as a gift when purchased, or the gift giver had the order
shipped to themselves to give to you later, we will send a
refund to the gift giver and he will find out about your
return.
SHIPPING:
To return your product, you should mail your product to: Pureit
Incense Fulfillment 44 Rowe Drive, Ottawa - K2L 3Y7, Canada.
You will be responsible for paying for your own shipping costs
for returning your item. Shipping costs are non-refundable. If
you receive a refund, the cost of return shipping will be
deducted from your refund
Depending on where you live, the time it may take for your
exchanged product to reach you, may vary.